At https://www.machleez.com/, we strive to deliver fresh and hygienic meat products to our customers. Since our products are perishable, refunds are applicable only under the following conditions

1. When Refunds Are Applicable

• Wrong product delivered.
• Damaged, spoiled, or unfit-for-consumption product received.
• Missing items in your order.
• Refund requests must be raised within 2 hours of delivery along with clear photo/video proof.

2. Non-Refundable Cases

• Change of mind after delivery.
• Improper storage/handling of the product by the customer.
• Refund request raised after the allowed time window.

3. Refund Method

• If approved, refunds will be processed back to your original payment method (PhonePe / UPI / Bank Account linked with PhonePe).
• Refunds may take 5–7 business days, depending on your bank/payment provider.
• Refund request raised after the allowed time window.

4. How to Request a Refund

• Contact our Customer Support at [Phone/Email/WhatsApp] with your Order ID and supporting images/videos.
• Refunds may take 5–7 business days, depending on your bank/payment provider.
• Our team will verify and process your request promptly.