At https://www.machleez.com/, we ensure that all meat products are delivered fresh, hygienic, and in sealed condition. Since our products are perishable, we do not accept returns once an order has been delivered.
However, a return may be considered in the following situations.

1. Eligible for Return

• You received the wrong product (different cut, item, or weight than ordered).
• The product was delivered in a damaged or spoiled condition.
• Items were missing from your order.
• Customers must notify us within 2 hours of delivery with order details and clear photo/video proof.

2. Non-Returnable Situations

• Products that were stored/handled improperly after delivery.
• Products returned due to change of mind or personal preference.
• Complaints raised after the return claim window.

3. Return Process

• If your return request is approved, we will refund as per our Refund Policy.